FAQs

Where do you ship from?

We work with trusted U.S.-based suppliers to ensure fast, reliable delivery. Most of our products are shipped directly from U.S. warehouses for quick shipping and easy tracking.

 How long will my order take to arrive?

Orders are usually processed within 1–2 business days and delivered within 5–10 business days across the United States.
You’ll receive a tracking email as soon as your order ships.

Can I track my order?

Yes! Simply visit our [Track Order] page and enter your order number and email address to see real-time shipping updates.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and other secure payment methods through Shopify Payments. All transactions are encrypted and secure.

What is your return policy?

We offer a 30-day return policy from the date you receive your order.
Items must be unused, in their original packaging, and in the same condition as received.
To start a return, contact us at support@crazycatladyshop.com.

What if my item arrives damaged or defective?

No worries! If your item arrives damaged or faulty, please send us a photo at support@crazycatladyshop.com, and we’ll send a replacement or full refund right away.

 Do you ship internationally?

Currently, we primarily ship within the United States for fast delivery.
International shipping options will be added soon — stay tuned!

 Can I send an item as a gift?

Yes! Many of our products make amazing gifts for cat lovers.
Just enter the recipient’s address during checkout — we don’t include prices on packing slips.

Are your products safe for cats?

Absolutely! We carefully select high-quality, pet-safe materials from trusted suppliers so your cat can enjoy every product safely.

 How can I contact you?

You can reach us anytime at support@crazycatladyshop.com or through our [Contact Us] page.
We respond to all messages within 24 hours.